ITS Service Desk

The ITS Service Desk is the first point of contact for students, faculty, staff, alumni, retirees and visitors who need IT support and services associated with ITS and University partners. The Service Desk strives to provide quick and effective responses to those in need of tech help.

  • Multiple ways to contact | call, submit a support request, or chat online with the ITS Service Desk staff
  • Hours of Operation | the ITS Service Desk is available when you need them Monday-Friday 8:00 AM to 6:00 PM EST
  • Account access | FSUID, passwords, EMPLID and Duo
  • Troubleshooting | email, wireless, 2FA
  • Device support | virus and malware removal and device troubleshooting


There is no charge for this service.


Please refer to the "Search for Help" button in the top right corner of this page to find any relevant FAQs for this offering.

Want to learn about ITS services before contacting the Service Desk?
Check out the resources below!

ITS Service Catalog - Browse our catalog to find information on service availability, features, requirements, training, support and more! 

ITS FAQs - Find answers to your questions about ITS services by searching our knowledge base!


Online Chat



hyperlink to submit a case for help

Support Request

Hours of Operation

Monday-Friday 8:00AM-5:00PM ET


Need to reset your password?
Check out our How do I reset or change my FSUID password? FAQ for assistance.


Looking for troubleshooting information?
The pages below provide useful tips and guides on how best to use our services or resolve common issues:

If instructed by a Service Desk technician, visit our online support portal for remote desktop assistance. 

Need Help?

Click the icons to contact the ITS Service Desk via phone, chat or webform.

Online Chat
Support Request

Service Alerts

Check the ITS Service Status page for the latest info on outages and maintenance.

ITS Service Status

Available To