Trouble connecting to Wi-Fi? Have a payroll question? Need a copier? The FSU Service Center, powered by Salesforce Service Cloud, is a customer support system that makes it easy to get (and give) help with general university questions, tech troubles and more. Use the system to submit a case or search the knowledge base for hundreds of self-help articles for quick, DIY troubleshooting. University departments can use the customer relationship management (CRM) features to provide support and collaborate with other departments to offer a personalized customer experience. 

• User-friendly design | intuitive webform with pre-populated fields and simplified dropdown menus 
• Email chat | simply reply to case emails to chat with the agent working a case 
• Knowledge base | search hundreds of articles for self-service troubleshooting 
• Mobile-first | sleek, responsive design adjusts to different devices and screen sizes 
• Agent dashboard | efficient way to manage cases, view metrics and collaborate between agents