To the wizard behind the curtain, ITS is here to help you support your department and customers. We offer expedited support and technology consultations to get you the answers you need, fast. We also provide both enterprise and distributed services to meet the specific needs of your department. Peruse the list of services below and let us know how we can help.

IT Pros

IT Pros

Accounts and Access

2-factor authentication (2FA) is an extra layer of security designed to prevent unauthorized access to your personal information. It requires you to verify your identity twice—once with your password and once with your mobile device—before you can access sensitive information within FSU systems.

Your FSUID is your username for signing in and accessing many Florida State University systems and resources, including myFSU Portal, Canvas, OMNI and Wi-Fi. FSUIDs are issued to all prospective students, student applicants, students, faculty, staff and some FSU guests and vendors.

Administrative and Business

Sometimes out-of-the-box doesn’t quite cut it. If you need something specialized, ITS can create custom web and mobile applications tailored to meet your department’s unique needs.

The data warehouse is the central data store for Florida State University. The database houses student, employee and financial data from various university systems such as myFSU HR and myFSU Student Central.

myFSU Business Intelligence (BI) is the go-to resource for advanced reporting and analysis of university data.

Communication and Collaboration

Need a department’s contact information fast? The FSU directory makes it easy to find department addresses and phone numbers accessible online or via our touch tone phone system.

Discover what’s happening on campus with Florida State University’s interactive events calendar. The calendar brings hundreds of university events together in one place. You can browse upcoming events and quickly make plans with friends.

Desktop and Mobile Computing

Leave the responsibility of technology maintenance to the experts. ITS provides ongoing support for all users within partner departments.

Stop cyberattacks before they happen with the ITS computer protection and threat response service. This robust defense suite protects FSU-owned desktops and laptops against malware, ransomware and cryptoware and delivers the most advanced endpoint protection available.

Get on the fast track to tech help. The ITProPass allows qualified FSU IT professionals to bypass ITS Service Desk basic troubleshooting procedures as you work on resolving technology problems.

Trouble connecting to Wi-Fi? Have a payroll question? Need a copier? The FSU Service Center, powered by Salesforce Service Cloud, is a customer support system that makes it easy to get (and give) help with general university questions, tech troubles and more.

Stop worrying about constant system and application updates. Software services ensures all systems and applications on ITS-managed devices are properly installed and maintained.

IT Professional Services

Do you have a need for a new application or software? ITS web application development can leverage technology to help you find a solution. Our consultants work with your department to understand your needs and challenges and determine the best option given the scope, budget and timeline.

Need space to store data? ITS offers a primary file storage service for departments. This storage is provided through enterprise-class network attached storage (NAS), letting you store and retrieve files from a central location via the FSU network.

The ITS Information Technology Assessment is a voluntary, collaborative effort with FSU departments who desire a better understanding of how they are using and managing information technology.

Give your data a home. ITS offers a variety of secure storage and data infrastructure solutions to fit departmental requirements. Our technicians provide free consultations and customized plans to support each department’s unique business needs.

Looking to set up Microsoft Teams? Need a refresher on cybersecurity best practices? ITS offers a variety of online training to support available services and general technology at FSU.

Whether it’s discovering new green energy fuels or deciphering early music genres, the ITS Research Computing Center (RCC) has staff dedicated to helping accelerate your research.

Security awareness is key to maintaining a safe and secure environment at FSU. As such, ITS security training is provided to the university community through regular monthly sessions and by request.

ITS software licensing provides university departments with cost-efficient computer software. Our staff work with you to understand your needs and recommend suitable software solutions.

Harness the power of the people to test new applications and processes. ITS offers coaching on user experience design and how to measure and interpret the emotions and attitudes associated with technology interactions.

Research Technologies

Managing servers is complicated. The academic colocation service enables departments to physically store servers and other storage hardware at the Sliger Data Center.

Security and Safety

In today’s tech world, risk is inherent. The purpose of a risk assessment is to identify events that could negatively impact your department and the university. Data breaches, ransomware and hurricanes are all very real threats, and it is imperative to be aware of and prepare for these hazards.

Any device on the FSU network can be vulnerable to threats when connected to the internet. Even with patching, updating, antivirus and anti-malware software, holes can still appear to allow unauthorized access to workstations, servers, routers and mobile devices.

Wi-Fi and Connectivity

Need to connect an application to the FSU network? Authentication and identity management controls access between FSU servers and databases and third-party applications.

Eduroam, also known as education roaming, is a secure, world-wide roaming access service created with the research and education community in mind.

FSUGuest is a wi-fi network created for guests of Florida State University to provide free easy-access, public Wi-Fi to guests on FSU campuses.  

FSUSecure is the primary Wi-Fi network on FSU campuses available for students, faculty and staff.